Disappointing response made the whole experience frustrating
I felt that the responsiveness from your team during training and onboarding was lacking. Every time I reached out for support or clarification, the waiting times were long, and sometimes my calls went unanswered. This made the process feel dragging and inefficient. Even when I finally got a response, it sometimes failed to address my queries adequately, forcing me to call back multiple times. As a result, I lost valuable time trying to get the help I needed. The software and training content seemed fine, but without timely assistance, it was hard to make good progress. I also noticed delays in updates and a lack of clear communication about them. Overall, my experience felt more stressful than productive because your support did not meet the expectations set during sign-up or in promotional materials. Improving your responsiveness and communication would significantly enhance the onboarding journey.