Disappointing overall experience with little convenience
My overall impression of WFHI’s support and communication hours is rather poor. The main issue I encountered was that the customer support availability did not align well with my working schedule, which created a lot of inconvenience. While it was possible to contact them during certain hours, those windows often did not overlap with my most productive periods. On the plus side, when I did manage to get through, the support agents themselves were helpful enough and could address my questions clearly. However, the delay and difficulty in connecting left me frustrated several times, compounded by waiting on hold. The onboarding training was thorough but seemed to assume availability that wasn’t realistic for everyone. The automatic updates were fine but did not compensate for communication gaps. Signing up and payment were smooth processes though, so at least that part of the workflow was hassle-free. Still, the misalignment with support hours makes me cautious about relying heavily on this system going forward.