Disappointing, had to figure everything myself
I went into this expecting a straightforward process from the sales and pre-purchase side, with clear guidance on how to get started using the tools and training. Instead, I found a lot of the important setup details were not explained well and I was left to work out the system mostly on my own. The sales discussions gave a general idea but did not prepare me for the gaps I found in the onboarding flow. The phone support was helpful when I managed to reach them, but it shouldn’t be necessary to troubleshoot basic usage without better initial information. Compared to other software packages I’ve dealt with, this one felt like a burden in the early stages. I expected the training to fill those gaps but it was not detailed enough to compensate. Overall, it was frustrating that I had to do so much figuring out myself instead of having a smooth start as promised.