Disappointing daily support experience
Over the course of several weeks working with the software, the ongoing support and communication left much to be desired. While the initial setup and sign-up steps were acceptable, the day-to-day telephonic support often failed to address my concerns satisfactorily. Calls were frequently delayed, and when I spoke to representatives, their responses lacked depth and felt scripted. This left me feeling frustrated since I needed practical solutions rather than generic advice. Automatic updates sometimes introduced unexpected changes that disrupted my workflow, and support was slow to acknowledge these impacts despite repeated calls. The database management functions, while functional, lacked clear documentation, compounding my difficulties. Although the invoicing and payment processes were straightforward and timely, they offered little consolation in light of the communication issues. The training sessions provided at the beginning seemed adequate but did not prepare me well for the challenges faced later. In summary, the experience with ongoing support was poor and frustrating, seriously detracting from my ability to use the software effectively on a daily basis.