Disappointing compared to previous onboarding
I have to say, compared to my previous experiences with similar software, the training and onboarding here didn’t quite meet my expectations. The steps seemed less organized, and the guidance on using the calling tools and database features wasn’t as clear or intuitive as I had hoped. It felt like I was left to figure out some parts on my own, which slowed down my progress. The automatic updates came through, but without enough explanation, which added to the confusion. On the bright side, the telephonic support was responsive and tried to help promptly when I called, adding some value. The sign-up and invoicing process was as smooth as usual, so no complaints there. Overall, I found the training and onboarding less satisfying compared to software I’ve used before, especially in terms of pacing and clarity. I hope improvements are made so that newcomers can get a better start and understand the features more easily without getting stuck or frustrated at the beginning.