Disappointing and overly complicated sales process
From the initial sales contact to the actual sign-up, the whole experience felt unnecessarily complicated and frustrating. When I first reached out, the explanations about the product were vague, and I didn't get clear guidance on how the software and training would suit my particular work needs. The payment process was confusing and slow, and despite having telephonic support, it didn’t resolve my doubts effectively. I attempted to get help multiple times but ended up feeling like I was going in circles, waiting on callbacks that didn’t come. The onboarding promised was delayed, and I didn’t get to use the calling tools or the dialer during the trial period, which I needed to really assess the product. The database feature wasn’t demonstrated clearly, so I couldn’t see how it would integrate with my workflow at all. Overall, this entire engagement felt like too much effort for no practical payoff, and it left me wondering if I would even want to return to WFHI for help again in the future, given how poor the communications and support were initially.