Disappointed, won't rush for more help soon
I tried to get all the information I needed before purchasing but the process was frustrating. One moment stands out: when I reached out for clarification on the pricing and got a generic answer that didn’t actually address my question. The rest of the sales interaction was kind of vague; I can’t really remember precise details, and that uncertainty left me uneasy. I was hoping to get clearer support before committing my time and money. Once I signed up, the onboarding wasn’t explained well either and I felt I was left to figure most things out on my own. The software itself worked okay but I had to spend more time than I expected just understanding how to navigate the system and its features. Because of this, I doubt I will seek help from them again too quickly; there didn’t seem to be a strong follow-up or a sense that they cared to make the buying experience smoother. While there were a few moments that showed potential, overall it felt like I was mostly on my own after signing up, and that’s not what I was hoping for. I want to feel supported before making more commitments but here, that didn’t happen.