Disappointed with your training support
I found the training and onboarding experience quite lacking. The responsiveness from your team was mostly slow, which really affected how quickly I could get familiar with the software. I had several questions about how to use the database feature and the dialer tool, but it took too long to get answers, and sometimes the replies were unclear or incomplete. The automatic updates sometimes changed parts of the interface without enough notification, leaving me to figure out things on my own without sufficient guidance. While I appreciate that the sign-up and payment steps worked fine and were straightforward, the lack of efficient training support overshadowed those positives. It felt like your training program could use a lot more attention to ensure users get the help they need promptly. Overall, you need to improve the communication speed and clarity during onboarding because right now it makes the whole setup process frustrating. If support had been more proactive, I might have felt better about continuing at this stage. But the delay and sporadic responses just weren’t acceptable, especially for a platform meant to help remote workflows. If this improves, I might reconsider, but as it stands, it’s disappointing.