Disappointed with your sales approach compared to others
Honestly, I found your sales and pre-purchase experience quite frustrating compared to others I've used before. You seem to promise a lot in your initial material, but when I tried accessing the software and training, it didn't quite meet my expectations. The onboarding process felt complicated rather than straightforward and I struggled to get clear answers on some features. While the database integration seemed okay from a technical standpoint, the way you handle communication before purchase is lacking. It gave me a sense of being left in the dark about what exactly I was getting, which was not the case with other software providers I have dealt with. Your automatic updates feature didn't seem to apply conveniently either, and the telephonic support was inconsistent in availability. It felt like you care more about signing up new customers than supporting them properly from the start. If you want to win trust, addressing these sales and onboarding gaps would help. Right now, I can't recommend your product because the initial experience left me wondering if it's really what I need.