Disappointed with the support experience overall
I honestly don’t think the telephonic support was much help for me. From the beginning, I had to figure a lot out by myself because the instructions provided were either unclear or incomplete. There were long waits before anyone picked up, and when they did, I still had to do most of the troubleshooting on my own. The onboarding and training felt lacking because practical guidance wasn’t really there. The software updates didn’t seem to fix the issues I faced, and the database feature was confusing without proper walkthroughs. The payment and invoicing worked fine, but that was about the best part of the experience. In short, I was pretty disappointed and wouldn’t rely on their support again; it felt like I was left to handle almost everything myself without enough backup from their team.