Disappointed with the support experience
I found myself having to figure out most things by trial and error since the support I expected was largely not there. The software’s onboarding promised assistance, but I didn’t get much telephonic help when I needed it. Trying to set up the database and dialer was frustrating because no one reached back promptly to explain the issues I faced. Automatic updates sometimes changed things without warning, adding to my confusion. The training sessions felt rushed and didn’t cover several key features adequately. I tried to contact support multiple times, but the information I received was minimal, often just pointers to manuals I had already read. The invoicing and payment process was ok, but that couldn’t compensate for the lack of real communication support. Overall, I expected more support, but ended up doing most of the work myself with little help.