Disappointed with the onboarding, had to figure out too much myself
I was really hoping the training and onboarding process would be straightforward, but I ended up spending a lot of time trying to understand things on my own. Many steps were not clearly explained, and the training sessions felt generic without much practical detail. It was frustrating to have to piece together how to use the calling tools and database features without sufficient guidance. The support team was available, but I felt like I had to chase them for clarifications, which slowed down my progress. While the signing up and payment were clear enough, actually getting to grips with the software and workflow was disappointing. I expected a more structured approach to onboarding that would help me start work quickly without such a steep learning curve. In the end, I managed to use the system, but it took longer than I expected because of the lack of thorough training. It felt like I was left on my own to figure out essential functions that could have been covered better upfront. This experience was less helpful than I had hoped.