Disappointed with the billing; not up to my previous standards
I had some serious expectations from the billing and payment process of WFHI based on my experience with other platforms. Unfortunately, the reality was quite different and rather frustrating. The sign-up was convoluted compared to what I was used to; it took longer to receive clear invoices and there seemed to be unnecessary delays and complications. The payment confirmation process especially felt sluggish, which was a disappointment since I expected a more streamlined approach. Customer support, when contacted, was not as responsive or helpful as I would have liked, adding to my dissatisfaction. Automatic updates did little to improve the billing experience, as inconsistencies continued through the cycle. While the software and training parts looked promising, the way the billing department handled invoicing and payment was nowhere near to the smoothness I’ve been accustomed to elsewhere. This feeling of inefficiency has made me hesitant to continue using the service, as billing is crucial to maintaining workflow continuity. Given my prior experiences, the whole process felt more like a step back than progress, and I’m left wondering if future improvements might be able to close that gap or if it’s just not the right fit.