Disappointed with support; worried about future needs
I found the support experience quite frustrating. Whenever I reached out for help, it felt like I was explaining the same problem repeatedly without any progress or resolution. The responses were slow and often not very helpful, leaving me unsure if I would be able to rely on this support again in the future. This lack of effective assistance made using the software challenging beyond initial onboarding. The telephonic support promises sounded good initially, but the reality was quite different. I fear that if I face any issues later on, I might have to manage without any guidance, which is worrisome. Despite trying to remain patient, the whole experience has been discouraging. I was hoping for a more consistent and reliable support system that would assist me whenever needed, but it has fallen short of those expectations by a large margin.