Disappointed with support, wasn’t what I expected
I was hopeful about the support team based on the information given before signing up, but honestly, it did not meet my expectations. When I tried to reach out for help regarding the dialer setup, the telephonic support was slow to respond and the answers felt a bit generic, lacking the detailed guidance I was looking for. It seemed like the support was overwhelmed or not fully prepared to deal with certain software issues I faced. I had anticipated more personalized assistance since that was emphasized during the onboarding, but instead it felt like a one-size-fits-all approach which wasn’t very helpful. Additionally, the updates that came automatically seemed to cause confusion rather than fix things quickly. Despite a warm tone in communication, the thoroughness and immediacy I needed were absent which left me frustrated. Before I made the purchase, I expected smoother communication and more effective problem-solving but unfortunately that wasn’t my experience with support.