Disappointed with support, unsure about future needs
I contacted WFHI support several times when I encountered problems during the onboarding. While the staff was generally polite, I found that the responses lacked clarity and often took longer than I had expected. Every time I tried to resolve an issue, I felt like I was explaining my problem repeatedly, and the solutions given didn’t fully fix the issue. This made me doubt whether I would want to rely on their support again in the future, as I fear it might be similarly frustrating. On the positive side, the telephonic support was available when I called, which was convenient, but the lack of effective communication dampened the experience. I was also somewhat surprised by the way updates were handled, sometimes causing minor disruptions without notice. Overall, the experience left me wary about turning to their help next time I face problems, even if the toll-free number was easy to reach and the sign-up process had been straightforward. The mixture of slow communication and unresolved answers made me question the benefit of ongoing support from WFHI.