Disappointed with support responsiveness
I have to say, my experience with WFHI's support and communication was quite frustrating. Right from the start, when I needed help understanding the onboarding process, the responses I got were slow and unhelpful. Although I was patient at first, after waiting multiple days for answers to simple questions about the calling tools and database integration, I started to lose confidence in their support. The priority assistance service seemed promising, but even when I tried reaching out through it, the communication didn't improve much. One small reservation I have is that the automatic updates sometimes caused software glitches which made the experience more challenging, especially without prompt support. The invoicing and payment process was straightforward enough but when I faced a technical query during payment, I found no one immediately available to guide me. It's disappointing because the product itself seemed to have potential. But if the communication and support aren’t responsive and reliable, it becomes very difficult to rely on the whole system for daily remote workflow needs. I was expecting at least a timely and balanced support experience and unfortunately, I didn’t get that, which leaves me quite dissatisfied overall.