Disappointed With Support Not Matching Expectations
I felt let down because the telephonic support did not meet my expectations. Before signing up, I thought I'd get quick and clear answers when I needed help. Unfortunately, most calls ended up being repetitive, and the solutions offered were not very useful. The software itself had some technical issues that slowed my progress, and the support team wasn’t always able to resolve them promptly. The invoicing and payment process were fine, and that part went smoothly without any problems. However, when I sought assistance with the dialer and database features, it felt like the support was generic and didn’t really cater to my specific concerns. It was frustrating to have to explain the same problems repeatedly. Overall, the experience left me feeling that support fell short of the standard I anticipated. Next time, I would expect a more responsive and helpful service to match the claims made during the sales phase.