Disappointed with support, not close to prior experiences
I tried to reach the telephonic support several times, expecting a smoother resolution compared to previous services I used. Unfortunately, WFHI's support was far less responsive and felt less competent. The waiting time was longer than I anticipated, and when finally connected, the assistance did not efficiently address the technical issues I faced with the dialer and database features. In contrast, prior support experiences felt more prompt and proactive, almost anticipating issues before they arose. Here, I found the communication quite frustrating and repetitive, with explanations that assumed too much prior knowledge. I was hoping for more step-by-step guidance during this onboarding phase. While I appreciate the software's potential, the gap in support quality affected my confidence in continuing with it. The training materials helped somewhat but lacked the interactivity I had seen elsewhere, which made troubleshooting harder. Overall, this support experience was disappointing compared to what I expected based on other platforms, making it difficult for me to rely fully on their assistance when I encountered problems with the software and payment system.