Disappointed with support, maybe lacks clear communication
I found the telephonic support wasn’t quite what I expected. Before purchasing, I assumed the assistance would be more proactive and patient. Instead, I often had to explain the same issue multiple times and sometimes received vague answers that didn’t fully resolve my concerns. The wait times on calls were a bit longer than I had anticipated, which made things frustrating when I encountered problems in the middle of my calling workweek. The database feature seemed fine once set up, but I had trouble figuring out a few steps in the onboarding process because the communication wasn’t clear enough. The billing and payment process was straightforward, and the invoicing was consistent, so I will grant that those parts worked as intended. However, the lack of clarity in support left me feeling a bit let down compared to what I thought I was signing up for.