Disappointed with support hours and responsiveness
I felt quite let down by the telephonic support when it came to aligning with the hours I actually work. Most of my active periods are outside the general business hours, but WFHI’s support availability didn’t really fit into this window well. Waiting on calls or trying to reach out during my working time often resulted in delays or getting cut off. This disrupted my attempts to resolve issues quickly. The training materials were decent, but when personalized assistance was needed, the timing problem was a serious hurdle. On the positive side, when I did manage to connect, the support was professional and helpful, which I appreciate. However, these positive moments were overshadowed by the inconvenience caused by support not being more flexible in hours. For day-to-day remote work help, this was a significant downside for me which affected my overall experience.