Disappointed with support hours!
When I first set up my account with WFHI, I expected to get support during the evenings, which is when I typically work. To my surprise, their support hours were shorter than I had hoped. I was experiencing some issues logging in, and it felt frustrating to find I had to wait until the next day to get help. When I did reach out, I was pleased with the information provided, but I couldn’t help but feel that the timing of support didn’t fit well with my schedule. I anticipated a more flexible approach that catered to those of us working unconventional hours. The fact that I had to wait for help could've easily been avoided with better communication. It's hard to feel optimistic about a software package when the support I needed was lacking during the hours I work most. Until that changes, it feels like a major drawback for me and unfortunately left me feeling let down overall.