Disappointed with support and unsure if I'll seek help again
My experience with the telephonic support left me quite uncertain about whether I would want to rely on it again. When I encountered issues with the software, it often felt like my problems weren’t fully understood or resolved satisfactorily the first time. The communication sometimes seemed rushed and I was repeatedly asked to provide the same background information, which was frustrating. While I appreciate that the agents tried their best and were polite, the actual effectiveness of the help was lacking. The database feature’s integration didn't go as smoothly as I expected, and the updates occasionally brought unexpected changes that needed intervention. After several attempts to clarify things through support calls, I still felt I was partially on my own figuring out some functions. This leaves me hesitant to contact support again without expecting delays or partial fixes. I recognize the platform has useful aspects, but the help I received didn’t fully meet my needs, which makes me question how much further assistance I can count on in future.