Disappointed with slow responses despite patient support
I was quite frustrated with the responsiveness of the support team. While they sounded polite and patient over the phone, it often took too long before I received meaningful answers. The delay made certain tasks harder to complete on time, which added to my dissatisfaction. I can acknowledge that they were trying their best to help, but the inconsistency in replies was problematic. On the other hand, the software itself seemed stable and fairly intuitive. However, when I needed telephonic assistance, the slow response hampered progress. The invoicing and payment process was handled smoothly and transparently, so that part was satisfactory. Overall, the service felt patchy because while some elements worked fine, the support responsiveness made me feel somewhat ignored and less confident in relying on the system. I'm hoping they improve their communication speed because that is a major part of the user experience.