Disappointed with slow response despite clear explanation
I felt a bit disappointed with the responsiveness of the WFHI support team. When I reached out multiple times with questions regarding the dialer and database features, the replies often took longer than I expected. Although when the staff did respond, their explanations were clear and thorough, which I appreciated. It was a bit frustrating because sometimes I needed quicker assistance during my work hours, and the delays made it challenging to smoothly continue with the training and software setup. On the positive side, the invoicing process was straightforward and professional. The updates to the software were timely and did not interrupt my workflow. Overall, while the clarity of support is commendable, the slow response times made me hesitant at times. I wished there was a more consistent and faster way to get support when needed. This made the whole experience a bit less seamless than I had hoped for. I might continue to use the software due to its features, but faster support would definitely improve my satisfaction.