Disappointed with setup feeling like continuous work rather than one-off
I went into this expecting a mostly one-time setup and then the software would run smoothly, but honestly, it’s felt much more ongoing than I had hoped. After the initial sales pitch, I thought I’d only need to figure things out once, maybe spend some time in training and then just use the software. Instead, a lot of what I encountered felt like continuous adjustments and learning curves. Setting up the dialer was a bit of a process, and it seemed that I was regularly tweaking the database and attending update sessions instead of moving on. The promised automatic updates did occur, but sometimes they brought complications that required immediate attention. It felt like a constant cycle of fixing and adjusting, with little break in between. On the positive side, the sales team was pretty conversational and approachable, so at least I could voice my concerns. But I do wish more of the setup tasks had genuinely been one-off rather than ongoing maintenance. My impression is that this software and training might suit someone who has the time and patience for ongoing involvement, but for me, the constant effort was a bit draining and not what I expected going in.