Disappointed with setup experience
I attempted to use WFHI's software and training for running my remote workflows, expecting a straightforward setup process. However, I found that much of the setup felt like a one-off event rather than a sustained, ongoing support mechanism. I recall at one point during the onboarding, the initial database configuration required a lot of manual adjustment on my part, and while some auto-update features existed, they did not seem to refresh all necessary components continuously. It was unclear how much follow-up guidance or support would be forthcoming once the initial training session concluded. The telephonic support was reachable, but the delays in response time made starting off frustrating. Payment and invoicing were fairly standard and processed without major issue, which I will acknowledge. Despite this, the overall process left me wondering if the software and services would evolve adequately to suit ongoing use and whether the resources for continuous help would truly be available long term. The effort required for setup in particular did not meet my expectations.