Disappointed with responsiveness, though some parts okay
I had hoped for a much smoother communication channel with the WFHI team before committing to their software and training. Unfortunately, the response times seemed slower than advertised, which made the pre-purchase phase quite frustrating. They eventually provided the information I needed, but it felt somewhat delayed and inconsistent. On the positive side, I found the sign-up and payment interface clear enough, which helped reduce some of my worries about potential complications. The calling tools demo also worked decently in practice, showing that the actual software has promise when fully accessible. The database feature was explained, though I felt it wasn't detailed enough to assess if it would fit my workflow perfectly. While there was one helpful phone call support interaction, overall, the delay and patchy communication left me uncertain about moving forward. I think with better responsiveness, this could be a more positive experience.