disappointed with responsiveness during training
I was really optimistic about starting the training and onboarding, but my experience left a lot to be desired due to responsiveness issues. Throughout the sessions, I reached out several times for clarifications and assistance, yet responses were often delayed or incomplete. At first, it felt like a simple communication lag, but as time went on, it became apparent that the support wasn’t as prompt as it should be considering the importance of the training phase. The onboarding flow itself was structured well, and the software features like the dialer and database were potentially useful, but the lack of immediate support made it harder to confidently navigate these tools. Even on the calls when I did get through, answers sometimes felt scripted and didn’t fully address my questions. Overall, while the software seems to have a lot going for it, the insufficient reactivity from the team during training seriously impacted my initial experience and made me hesitant about relying on it fully going forward.