Disappointed with onboarding, not sure I'd manage alone
The training and onboarding with WFHI felt a bit underwhelming overall. I was hoping for something clearer upfront to prepare myself better, but it seemed like they just walked me through the basics without much depth. The initial steps of setting up the software were somewhat confusing, and it took longer than I expected to get familiar with the calling tools. On the plus side, the basic training videos were decent enough, but beyond those, I found myself wishing for more organized guidance. Because of this, I imagine I'd need assistance again next time I go through onboarding, as working it out on my own hasn't been the smoothest. It’s not completely unusable, but it does feel like the support could be more proactive rather than reactive. Overall, I’m left with a mildly frustrated impression but recognize some parts were okay.