Disappointed with onboarding, had to figure out almost everything myself
The training and onboarding process left a lot to be desired. Most of the time, I felt like I was left to figure out the software by myself, which wasn't what I expected. The initial sessions gave some overview, but practical application details were missing. The dialer functionality worked fine, I’ll give them that, but how to fully integrate and use the database alongside it wasn’t properly explained. I had to spend hours experimenting and finding workarounds to make the system usable. The automated updates came as expected, but the lack of guided support made the whole process frustrating. Calls to support were slow to resolve things and didn’t cover what I needed. Even the payment and invoicing was pretty standard, nothing special. Essentially, the feeling was that the product assumed more prior knowledge than it should. I had hoped for a smoother start, but ended up struggling with too much on my own. This feedback comes from someone wanting to get set up fast without all the guesswork. So overall, the onboarding failed to meet expectations badly, despite some decent parts of the software actually functioning well.