disappointed with onboarding because response felt too slow
I honestly felt let down by how the onboarding handled my queries. It wasn’t like someone was actively ignoring me but the responses came really slowly, which messed up my schedule a bit. I spent a lot of time waiting for answers rather than moving forward with the training and it left me feeling a bit frustrated. The training materials themselves seemed fine and I liked the software layout, but without timely help, it was tough to get rolling smoothly. I do appreciate the people tried to be helpful once they replied, but the lag in communication was really a downer. For the first few days, it felt like I was on my own with little support. I think if the responsiveness improved this could be a lot better for new users, especially those like me who need quick turnaround during onboarding. Otherwise, it’s just a good platform hiding behind slow support.