Disappointed with mismatch in expectations
My experience with the sales and pre-purchase process of WFHI's software was mostly underwhelming. Before signing up, I expected the platform to be fully aligned with the workflows I had in mind, especially after the initial demo which seemed promising. However, once I started the sign-up and payment process, it became clear that the billed features and the actual access included did not fully meet the expectations that were set. One particular moment that stands out was during the onboarding call when I was told some key tools would require additional setup that was not mentioned earlier. The invoicing was straightforward, and I appreciated the clarity there, but the overall mismatch in what was promised versus what I got left me quite frustrated. They do provide telephonic support but getting consistent help can sometimes be slow. While the software's calling tools and database features are functional, I felt there was a lack of transparency upfront regarding the exact capabilities and what additional training might be necessary. Ultimately, the sales interactions led me to a different understanding and the actual product fell short of those initial hopes.