Disappointed with how support handled issues
I encountered several issues with the software during my usage week, and I expected telephonic support would be helpful. Unfortunately, the support communication was quite lacking. When I reported problems, the response time was slow and a bit inconsistent. Sometimes the representative seemed uncertain, providing generic answers rather than concrete solutions. The escalation process felt unclear as I was bounced between different agents without meaningful progress. On the one hand, I appreciated that there was telephonic support available at all; that part was fine compared to automated chats, at least I could talk to someone. But given the complexity of some issues, I needed more direct assistance which unfortunately did not materialize. Moreover, in the moments when the dialer or calling tools malfunctioned, support could not resolve the glitches quickly enough, leading to avoidable downtime for me. Overall, the experience was frustrating as I expected a higher standard of help when things went wrong. While I commend the effort to have live support, the quality and follow-through just did not meet my requirements.