Disappointed with how difficult it was to find billing details
I must say I found myself quite frustrated when trying to locate the specific billing information I needed. The invoicing section was not as intuitive as I had expected; it took several attempts navigating through different menus before I could find the right document. It felt like there were unnecessary steps and the labeling of options was somewhat confusing, which slowed me down a lot. I was expecting a straightforward and user-friendly payment overview that would allow me to trace each transaction quickly, but that was not the case here. Once I did manage to finally access the relevant invoice, the format was clear enough, so I will concede that point. However, the time wasted could have been prevented with a simpler interface or better guidance at sign-up. I hoped the onboarding process would have covered these aspects more thoroughly to save users the kind of hassle I experienced. Overall, while the billing info is there, it's not presented in a way that is convenient for quick access, which was a significant letdown for me.