Disappointed with error handling during onboarding
My experience with training and onboarding was an uneven one. While the initial training materials provided a reasonable overview, I found that the software did not handle certain errors well during setup. For example, when I encountered difficulties with the dialer configuration, the system's response was unclear and offered no precise guidance on how to resolve the problem. Additionally, telephonic support was not very timely and failed to provide the help I needed quickly, which made me feel stranded at a critical step. On the other hand, once I managed to complete onboarding, the automatic updates worked reliably and the database feature integrated smoothly with my workflow. Though the software has potential, the lack of robust error management and limited immediate support during onboarding led me to feel frustrated and cautious about how well it would perform in ongoing use.