Disappointed with delay in getting started
I want to be very direct here: the whole onboarding and training process with your software took far too long to get going. I was expecting a quick setup where after sign-up I could start using the dialer and database straightaway, but it felt like I was stuck in a loop of repeated verification steps and waiting for support responses that took their own sweet time. The training sessions themselves were okay once they began, but reaching that point consumed more days than I had anticipated. If you want clients to be productive quickly, you need to speed up this part of the process. Getting new users to the point where they can independently run remote workflows should not feel like dragging through multiple unnecessary stages. Your automatic updates are good, but they can’t make up for slow onboarding in the beginning. Please consider making these changes because otherwise many potential users might seek quicker alternatives.