Disappointed with clarity but some parts were okay
From the start of the training and onboarding process, I felt things could have been explained more clearly. The initial sessions seemed rushed and sometimes the instructions weren’t easy to follow, which led to some confusion on how to use certain features. On the positive side, the visual aids provided were quite helpful in showing the steps required in the software. However, the verbal explanations lacked detail and sometimes contradicted what was on screen, making me second guess some actions. I also felt there was a bit too much assumed knowledge, and it would’ve been better if the trainers had taken a slower, more structured approach. Despite these issues, when I contacted telephonic support afterwards, they were willing to clarify certain points though occasionally the wait times were long. While I appreciated the effort put into automatic updates and improvements, clearer communication from the beginning would have improved my confidence in using the platform. Overall, I am somewhat frustrated but I do recognize the good intent behind their explanations and support.