2 out of 52 of 5Unverified experienceSoftware and access
Disappointed with access during my working hours
My experience mostly felt frustrating because the software access often clashed with the hours I actually work. Logging in early or late wasn’t always smooth, which made planning calls using the dialer quite difficult. While the training was somewhat okay, it didn’t prepare me well for these timing issues. The database feature worked fine, and I liked that updates were automatic, reducing manual intervention. However, the telephonic support could not offer immediate help for my login timing issues, so I frequently waited without resolution. Overall, I’m left feeling the system isn’t flexible enough around users like me who have irregular hours, making it hard to rely on consistently.