Disappointed, will need your help again next time
I have to say, I’m quite disappointed with how things turned out during sign-up and the initial purchase process. The steps were not explained as clearly as I had hoped, and I had to reach out multiple times to understand the invoicing procedure. The automatic updates were a bit confusing because they changed features without much notification, so I felt unprepared. I am writing this to tell you that I will likely need your support again in the future because things were not fully clear at the start. Even the database feature, which I expected to integrate smoothly, gave me some trouble accessing specific contact details. I recognize the telephonic support was okay when I finally got through, but the waiting times were long and sometimes the answers felt scripted rather than personalized. I expected a more seamless onboarding experience, but there were too many bumps along the way for me to be comfortable doing this alone next time. The training was brief and didn’t fully cover the nuances of the software either. For now, I am managing with help, but I would prefer clearer instructions and better communication upfront. For repeat use, or if I decide to renew or purchase more products, I'll definitely reach out to you again because I can’t do it all by myself yet.