Disappointed: training didn’t match expectations
You promised a comprehensive onboarding process that would help me understand the WFHI software clearly, but I am left feeling let down. The training felt rushed and much less detailed than I expected based on your descriptions. Instead of a step-by-step guide, I found several important features skimmed over, leaving me unsure about how to operate the dialer and manage the database efficiently. The calls to telephonic support were necessary more often than I thought they would be because the initial training didn’t cover key workflows adequately. I had expected to feel confident after onboarding, but instead, I struggled to keep up with automatic updates and how they impacted my routine. The sign-up and payment process was the only part that went smoothly, so at least I could start using the platform without delay. However, this does not make up for the shortcomings in your training. You really need to revisit how detailed and accessible your onboarding materials are, because right now they fall short of what someone like me expects going in.