Disappointed that training was not at all as expected
I started the training hoping it would be straightforward and well-structured, but it was quite frustrating from the beginning. The onboarding seemed disorganized – there were too many jumps between features without clear connections and not enough practical examples to really understand the software’s calling tools and database functions. I had expected a more stepwise and guided approach that would get me up to speed quickly, but instead, I had to constantly pause and backtrack to figure things out myself. The lack of consistent telephonic support during this time made it harder because when I needed help, the responses were generic and not very helpful. Also, updates to the software sometimes changed parts of the workflow without notice, adding to the confusion. I feel the training did not match what I thought I was signing up for, and this made adopting the tools stressful rather than empowering. With clearer explanations and better support, I think it could have been a very different experience.