Disappointed rahe with support, bahut time waste hua
Mujhe laga tha ki jab bhi support team ko call karungi, meri baat jaldi samajh jayenge aur turant solution denge. Par yeh bilkul nahi hua. Kitni baar mujhe apna problem repeat karna pada, woh bhi na kisi ne mere issue ko samajhne ki koshish sahi se ki aur na hi kisi ne jaldi response diya. Support ke samay me bahut delay tha, aur har baar jab wait karta tha, lagta tha ki mera kaam kab hoga. Main soch rahi thi ki automated updates ke baad thoda toh improvement hoga, par koi farak nahi pada. Database aur dialer-related queries mein bhi dikkat hui, par support team bas wahi baatein baar-baar repeat karti rahi. Jo basic expectation thi ki jaldi aur clearly baat hogi, wo pura nahi hua. Mujhe laga yeh service better hogi, par main intezar karti rahi aur frustration badhta gaya. Agar thoda aur efficient communication hota toh shayad mera experience better hota. Lekin filhaal mujhe lagta hai ki response time aur samajhne ki capacity mein abhi bahut distance hai WFHI ke support ka.