Disappointed overall, inconsistent day-to-day experience
I was initially hopeful because the sign-up and payment processes were clear and straightforward, along with timely invoicing. However, the regular use of the software quickly led to disappointment. The dialer software occasionally failed during calls, impacting my workflow negatively. Likewise, the database feature sometimes didn't sync updates properly, causing confusion. Automatic updates were implemented without sufficient notice, which disrupted daily activities more than improved them. Although telephonic support was accessible, their responses often lacked urgency, leaving me feeling unsupported. The training provided before using the software didn't fully equip me to handle these frequent issues during daily operations. The inconsistent experience and the lack of reliable technical support led to a rising frustration over time. For these reasons, despite the smooth initial sales process, overall this product did not meet my expectations during regular usage, which is why I feel this rating reflects my actual experience.