Disappointed overall, felt like day-to-day issues weren’t handled well
From the start, the sales and pre-purchase interactions seemed promising, but once I got into day-to-day usage, my optimism faded. The initial setup was relatively quick, and onboarding included training sessions that showed the software’s core features. However, as I began regular use, I noticed recurring problems: system glitches in the dialer tool, delayed updates crossing into peak hours, and occasional crashes during database operations. These issues created frustration and hampered smooth remote working, which I hadn’t anticipated after the earlier positive impressions. Support was friendly but often slow to respond beyond the initial contact, so minor glitches sometimes took hours to resolve. Payment and invoicing procedures were explained clearly at first, but they lacked transparency later on when charges did not match expected amounts, leading to confusion. Ultimately, this inconsistent experience left me feeling dissatisfied and reluctant to continue using their services. While the software has potential, the operational challenges and customer service gaps meant it wasn’t meeting my expectations for daily remote workflow support. I hoped for a more reliable and agile system given the initial promises, but unfortunately, it felt like I was managing more problems than benefits.