Disappointed overall, didn’t quite match my expectations
Before signing up, I was hopeful that the software and training would make remote workflow easier for me. In some ways, it did: the database integration looked promising and the automatic updates were fairly smooth. But on the flip side, the sign-up and invoicing process felt complicated and the calling tools did not perform as I imagined. The telephonic support was friendly, yes, but the response times were inconsistent, which made me hesitate about relying on it when needed urgently. I also found the onboarding messier than expected with too many vague steps that left me confused. So while there were a few positives, overall the experience did not live up to what I had expected going in. I’m left feeling a bit frustrated since the software could have been a better fit if some of these issues weren’t there. It’s not like it’s totally unusable but not quite what I hoped for either. Probably I just expected more clarity throughout that wasn’t present.