Disappointed overall, despite some responsiveness
My initial feeling after engaging with the sales and pre-purchase communication was disappointment, mainly due to inconsistent responsiveness from the team. While some representatives responded promptly and provided clear information about the sign-up and payment processes, I also experienced longer waiting times when seeking clarifications about software features. This inconsistency made it harder to get a full picture of what I was committing to and caused some frustration. On the positive side, the invoicing and payment steps were handled smoothly once I decided to proceed, which was a relief after the earlier uncertainty. However, the uneven response times and lack of proactive communication made me question the overall efficiency before purchase. Despite these shortcomings, the few helpful interactions I had influenced me to continue exploring the training modules and software tools, hoping that the service quality would improve after onboarding.