Disappointed overall, but some parts at least worked
Having used several remote workflow software packages before, I found this one quite limiting in some areas while decent in others. The access setup and login process was fairly straightforward and didn't cause much trouble, which I appreciate. However, the software interface felt less intuitive compared to alternatives I've tried in the past. Features like the dialer and database were functional but somewhat clunky, leading to occasional confusion when managing contacts. One reservation I have is regarding the responsiveness of the calling tools; sometimes, the connection would drop momentarily or lag, which hampers workflow efficiency. The automatic updates were seamless, so I didn’t encounter interruptions there. Additionally, the telephonic support was polite but took longer than ideal to respond to certain queries, which was frustrating. The sign-up and invoicing processes were uncomplicated, so actually starting with the product was not a problem. Overall, while I am not entirely satisfied given my expectations, I acknowledge some of the system’s basic functionality worked well, but improvements are definitely needed to bring it on par with my previous experience.