Disappointed overall, but at least support was reachable
I started with reasonable expectations about the support and communication processes after signing up, but unfortunately, the experience did not fully meet what I had anticipated. While the telephonic support was accessible and somewhat helpful, the clarity and responsiveness lagged behind what I needed to smoothly navigate onboarding. I often found myself waiting for answers or getting vague explanations that didn’t clearly resolve my issues. The invoicing and payment process was straightforward enough, and automatic updates seemed reliable without causing disruptions, which was a small positive. However, the lack of clear, timely support made the setup frustrating and slowed down integrating the software into my workflow. Overall, despite having a few functional elements, the ongoing communication left much to be desired for me, which dampened the overall experience given my initial hopes.