Disappointed: only the dialer stood out
Before starting, I expected the training and onboarding to be comprehensive and hands-on, with step-by-step guidance throughout the entire process. Instead, I found that it wasn’t as detailed or supportive as I had hoped. While the dialer feature itself impressed me with its ease of use and reliability, that was the sole highlight during the entire onboarding. The rest of the software felt complicated and clunky at times, and the training materials didn’t address those issues adequately. I had anticipated learning how to manage the database effectively and how to troubleshoot common problems, but those topics were not covered deeply enough. It made the early days frustrating, as I struggled to figure out parts of the workflow by myself with minimal support. The sign-up and payment process were straightforward, so that part met my expectations, but overall the training fell short compared to what was promised. I wish the company had invested more effort into making the onboarding experience user-friendly and thorough. As it stands, the dialer is the only thing I can genuinely point to that worked well during this phase.